COVID-19 Response
Online Banking, Fraud Prevention, and Branch Updates
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COVID-19 Response

Updated August 6, 2020

At Pacific Premier Bank, we consider your safety and that of our employees our highest priority. The spread of the coronavirus (COVID-19) has caused a great deal of uncertainty.  We want you to know that Pacific Premier is one of the strongest banks in the country. Recently ranked #3 on Forbes list of America’s Best Banks, we have the technology, people, and commitment to continue serving your banking needs during these challenging times. Pacific Premier is an FDIC-insured institution, so you can have peace of mind knowing your money is safe at Pacific Premier.

While we are making certain adjustments at our branch locations to help ensure the health and safety of our clients and employees, you can rest assured that we are well prepared to continue operations throughout this pandemic.

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Branch Updates

Branch Hours — Effective July 6, 2020, all branch lobbies are open for clients and all locations returned to more normal hours of operation. Branches will continue to be closed on Saturdays. For location hours and details, please visit our locations page. If you require assistance outside of branch hours, please call your local branch to set up a service appointment.

Mask Mandate — By mandate of authorities, all those entering our Arizona, California, Oregon, and Washington branches must wear a face covering.

Bank On the Go

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We offer a number of convenient and secure electronic services to help you access your accounts 24/7 outside of our branches. Available services include online banking, mobile banking, mobile deposit, telephone banking, remote deposit capture, ATMs, etc.

Debit / ATM Card Limits – Daily cash withdrawal limits have been temporarily increased to $1,000 for your convenience.

Fraud Prevention

We anticipate that various fraudsters will attempt to take advantage of the concern surrounding COVID-19 and increase their criminal efforts. It’s critical now and in the future to be diligent about preventing fraud. 

Please note: Do not furnish your personal or account information in response to unsolicited emails, texts or phone calls, even if the communication claims to be from Pacific Premier. We will never ask for your confidential information through unsolicited emails, texts, or phone calls. Access our Pacific Premier Cybersecurity Center for helpful tips and tactics.

FDIC Fraud Alerts

FDIC Demands Monetary Gold Cease False Advertising Campaign (March 19, 2020)

Scammers Pretending to be the FDIC (March, 2020)

Health & Safety

We are closely monitoring and adhering to guidance from the Centers for Disease Control and Prevention (CDC) and local health authorities to help prevent the spread of the virus. For more information on how to protect yourself and those around you, please visit the CDC website to view their FAQ on COVID-19.

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Client Services Team
As we continue monitoring the situation, we’re dedicated to providing high-quality service to our clients and are available to answer any questions about your accounts or banking services at 855.343.4070, M–F 7:00 a.m. – 6:00 p.m. PT, and Saturdays 9:00 a.m. – 1:00 p.m. PT.