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Last updated January 1, 2020.

PERSONAL INFORMATION RIGHTS

At Pacific Premier Bank, respecting the privacy of your personal information is important to us.  This notice is adopted to comply with the California Consumer Privacy Act of 2018 (“CCPA”).  The CCPA and this notice apply solely to individuals who are California residents.  This notice does not apply to personal information that is either exempted or not covered by the CCPA (for example, personal information collected or disclosed pursuant to the federal Gramm-Leach-Bliley Act or its implementing regulations). 

We want you to understand what information we collect and how we use it.  In addition, we want you to know about important rights you have under the CCPA in connection with your personal information.

DEFINITIONS

Let us begin by defining some terms that you will see in this notice. 

  • We”, “our”, andus refer to Pacific Premier Bank.
  • You and your refer to a natural person who is a California resident.  
  • Personal Information is information that identifies, relates to, or could reasonably be linked directly or indirectly with a particular individual or household. 
  • Categories of Personal Information are as follows:
    • Identifying Information is information that identifies an individual, such as an individual’s name, social security number, government-issued identification number (e.g., driver’s license, identification card, or passport number) or other similar identifiers.
    • Associated Information is information that relates to, describes, or can reasonably be associated with a particular individual such as a signature, postal or email address, telephone number, insurance policy number, bank account or card number, and any similar information.
    • Characteristic Information is information related to characteristics of protected classifications under state or federal law, such gender or marital status.
    • Commercial Information is information of a commercial nature, such as records of personal property, products or services purchased or considered, or other purchasing histories.
    • Biometric Information is information related to the measurement or analysis of unique physical or behavioral characteristics, such as a fingerprint or voice pattern.
    • Internet Activity Information is information related to internet or other electronic network activity, such as a search or browsing history, or interactions with a website.
    • Geolocation Information is information or data related to a geographical location, such as a device or Internet Protocol (IP) location.
    • Audio Visual Information is audio, visual, electronic, or similar information.
    • Employment Information is professional or employment-related information, such as employment history or status.
    • Education Information­ is personally identifiable education information that is not publicly available.
    • Inference Information is inferences drawn from any other category of personal information to create a profile about an individual reflecting potential or probable preferences, behavior, abilities, or other similar predispositions.

All other terms defined in the CCPA or its implementing regulations have the same meanings when used in this notice.

COLLECTION OF PERSONAL INFORMATION

We collect personal information about consumers for the following business or commercial purposes:

  • Operational – Providing services for ourselves, our customers or others, including (but not limited to) maintaining and servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, considering applications for employment, engaging in advertising or marketing, performing analytics, or similar services.
  • Commercial – Activities that advance our commercial or economic interests (e.g., activities that induce customers to obtain or maintain products and services with us) or that enable or effect transactions.
  • Quality Assurance – Activities to achieve, verify, or maintain the quality or safety of a product, service, or equipment that is furnished or controlled by us, or to improve such product, service, or equipment. 
  • Security – Activities to protect against malicious, deceptive, fraudulent, or illegal activity, detect security incidents, or hold the perpetrators of that activity responsible.
  • Debugging – Debugging to identify and repair errors that impair existing or intended functionality.
  • Compliance – Activities to achieve, verify, or maintain compliance with our policies and procedures or applicable legal and regulatory standards.
  • Audit – Auditing compliance with our policies and procedures or applicable legal and regulatory standards.

Below is a list of categories of personal information we have collected about consumers in the preceding 12 months.  For each category we have also listed the categories of sources from which we collect the personal information, our business or commercial purpose for collecting the information, and the categories of third parties with whom we share the personal information:

Categories of personal information we collect

Categories of sources from which we collect personal information

Our business or commercial purpose for collecting

Categories of third parties with whom we share

Identifying information

You, credit reporting agencies, and our service providers

Operational, commercial, quality assurance, security, compliance, and audit purposes

Credit reporting agencies, our service providers, and other parties as required or permitted by law

Associated information

You, credit reporting agencies, our service providers, persons with whom you perform transactions, and your service providers

Operational, commercial, quality assurance, security, compliance, and audit purposes

Credit reporting agencies, our service providers, and other parties as required or permitted by law

Characteristic information

You

Compliance and audit purposes

Our service providers and other parties as required or permitted by law

Commercial information

You, credit reporting agencies, our service providers, and persons with whom you perform transactions

Operational, commercial, quality assurance, security, compliance, audit, and debugging purposes

Credit reporting agencies, our service providers, and other parties as required or permitted by law

Biometric information

You

Operational, commercial, quality assurance, and security purposes

Our service providers and other parties as required or permitted by law

Internet activity information

You and our service providers

Operational, commercial, quality assurance, security, and debugging purposes

Our service providers and other parties as required or permitted by law

Geolocation information

You and our service providers

Operational, commercial, quality assurance, and security purposes

Our service providers and other parties as required or permitted by law

Audio visual information

You and our service providers

Operational, commercial, quality assurance, and security purposes

Our service providers and other parties as required or permitted by law

Employment information

 

You, our service providers, and your previous employers

Operational, commercial, quality assurance, and security purposes

Our service providers and other parties as required or permitted by law

Education information

 

 

You, our service providers, and your educational institutions

Operational, commercial, quality assurance, and security purposes

Our service providers and other parties as required or permitted by law

Inference information

You, credit reporting agencies, and our service providers

Operational, commercial, quality assurance, security, compliance, and audit purposes

Our service providers and other parties as required or permitted by law

DISCLOSURE OF PERSONAL INFORMATION

We have disclosed personal information about consumers to third parties for a business or commercial purpose in the preceding 12 months.  The categories of personal information we have disclosed during that period of time include the following:

  • Identifying information
  • Associated information
  • Characteristic information
  • Commercial information
  • Biometric information
  • Internet activity information
  • Geolocation information
  • Audio visual information
  • Employment information
  • Education information
  • Inference information

SALE OF PERSONAL INFORMATION

We do not and will not sell the personal information of consumers to third parties (including personal information of minors under 16 years old).  We have not sold any personal information about consumers in the preceding 12 months for a business or commercial purpose.  

RIGHTS UNDER THE CCPA

California residents have the right to:

  1. Request the following information from us for the 12 month period preceding your request:
  • The categories of personal information that we collect, use, disclose, and sell (as applicable);
  • The categories of sources from which personal information is collected;
  • Our business or commercial purpose for collecting or selling (if applicable) personal information;
  • The categories of third parties with whom we share personal information; and
  • The specific pieces of personal information that we have collected about you.
  1. Request the deletion of your personal information collected or maintained by us, subject to exceptions outlined in the CCPA.
  2. Not receive discriminatory treatment from us for the exercise of any privacy rights conferred by the CCPA.

HOW TO EXERCISE YOUR RIGHTS

If you wish exercise your rights and submit a request to know or request to delete, you must:

  • Complete the interactive request form available on our website at www.ppbi.com/ccparequests,
  • Call our toll-free number at (855) 343-4070 and provide us with the information needed to complete our request form, or
  • Complete the request form with a Bank representative at any of our California branch locations.

In order to verify your identity in connection with a request, we will require you to provide us with your name, address, and other information about you, your accounts, or transactions that we can use to match with the information we have on file.  The amount and type of information we request may vary depending on the sensitivity of personal information covered by the request.  We may also require you to give us a signed declaration under penalty of perjury that you are the consumer whose personal information is covered by the request.   

In some instances, we may not be able to comply with your request.  For example, we cannot comply with a request if we cannot verify your identity.  Also, we will not provide a social security number, driver’s license or other government issued identification number, account or card number, password or security question and answer, or any specific piece of information if the disclosure presents the possibility of unauthorized access that could result in identity theft or fraud.   

AUTHORIZED AGENT

You may designate an authorized agent to make a request to know or request to delete on your behalf by sending written authorization with your original signature to our address at: Pacific Premier Bank, Attn: Client Services, P.O. Box 25171, Santa Ana, CA 92799-9810.  Unless the written authorization is a valid power of attorney created pursuant to California law, we will also require you to provide us with your name, address, and other information about you, your accounts, or transactions that we can use to match with the information we have on file.  The amount and type of information we request may vary depending on the sensitivity of personal information covered by the request. 

CONTACT FOR MORE INFORMATION

If you have any questions or concerns regarding this notice or our privacy practices, you can contact us by calling our toll-free at (855) 343-4070, writing us at: Pacific Premier Bank, Attn: Client Services., P.O. Box 25171, Santa Ana, CA 92799-9810, or stopping by at any of our California branch locations during normal business hours.